Legal
Effective 4 August 2026; analytics disclosure updated 1 September 2026. This policy explains what personal information Workerex processes, why it is used, and the choices available to you.
Workerex is the name used for this online service. This policy applies to visitors, account holders, workspace users, demo contacts, support contacts and other people whose information is processed through Workerex. Privacy questions can be sent to info@workerex.com.
Workerex controls information needed to run the website, accounts, security, billing administration and support. A customer or workspace owner normally decides why customer, worker and job information is entered into its workspace. For that workspace content, Workerex processes information to provide the service on the customer's instructions. Customers must have a lawful reason to collect and use the information they place in Workerex.
We may process names, email addresses, company and account details, selected plans, workspace roles, support messages and demo requests. We also process technical information such as IP address, browser and device details, login and security events, timestamps, service logs and cookie identifiers.
When a visitor chooses to allow optional analytics, Workerex may use Google Analytics on public pages to understand traffic sources, referral and campaign information, landing pages, session engagement, device or coarse geographic information, and selected non-sensitive events such as major section views, calls-to-action, demo or Custom plan submissions, and registration progress. Workerex does not send form contents, names, email addresses, company names, passwords, payment data, job data or customer records to Google Analytics.
Authorised users may enter job and visit details, schedules, customer and worker contact information, service addresses, notes, files, photographs, documents and activity records. The customer controls what is entered and which authorised users may access it.
Paid purchases are processed by Paddle as Merchant of Record. Workerex does not receive or store complete payment-card details. We may receive limited billing information such as customer identity, plan, transaction reference, subscription status, payment status, tax information and refund status.
Information is used to create and administer accounts, provide workspaces and requested features, authenticate users, prevent abuse, protect the service, send operational messages, respond to support and privacy requests, manage subscriptions, maintain backups, investigate incidents, understand public-site traffic when optional analytics consent is granted, and comply with law.
Depending on the situation and applicable law, processing is based on providing the service or taking requested steps before providing it, legitimate interests in operating and securing Workerex, compliance with legal obligations, and consent where consent is required. Consent may be withdrawn for future processing, but this does not affect processing already carried out lawfully.
Workerex may use carefully selected providers for hosting, infrastructure, email delivery and business communications, including Resend, optional website analytics, including Google Analytics when consent is granted, and payment services, including Paddle. Information may also be disclosed when reasonably necessary to comply with law, protect users or the service, address fraud or security threats, or complete a business transfer subject to appropriate safeguards.
Workerex and its service providers may process information in countries other than the country where a user is located. Where required, reasonable legal, contractual and technical safeguards are used for international transfers.
Information is kept only for as long as reasonably needed to provide the service, protect security, maintain proportionate recovery records, resolve disputes and meet legal obligations. When an account or workspace is closed, information is deleted or anonymised when it is no longer required. Limited copies may remain temporarily in protected backups until the normal recovery cycle replaces them, unless longer retention is required by law or a valid security need.
Workerex uses access controls, tenant separation, authentication, role-based permissions, security logging, backups and other reasonable technical and organisational measures. No online system can guarantee absolute security. Users must protect their credentials and report suspected unauthorised access.
Depending on applicable law, you may request access, correction, deletion, restriction, objection or portability, and may complain to an appropriate privacy authority. We may need to verify identity. For information controlled by a customer workspace, we may refer the request to that customer or assist the customer in responding.
Workerex is not intended for anyone under 18. We do not knowingly create accounts for children. Contact us if you believe a person under 18 has provided personal information directly to Workerex.
This policy may be updated when the service, providers or legal requirements change. The effective date or update date will be updated and material changes will be communicated where reasonably required. Send privacy questions or requests to info@workerex.com.
info@workerex.comWhen an authorised worker uses the Workerex mobile application, Workerex processes a stable installation identifier and limited device information such as platform, device model, operating-system version, application version, build number, notification-permission state and recent activity timestamps. This information is used to authenticate and manage the worker's device, maintain compatible sessions, protect account security and support the mobile service.
If notifications are enabled, Workerex processes an Expo push token and related delivery status so operational notifications can reach the authorised device. Push delivery uses Expo notification infrastructure and the platform notification services operated by Apple for iOS and Google for Android. Notification content is designed to be neutral and privacy-safe; opening a notification does not bypass Workerex authentication, tenant separation or assignment authorisation.
Mobile installation, session and push-token records are kept only while reasonably needed for device security, authorised access, delivery reliability, troubleshooting and proportionate security records. Logout, account changes, device replacement, invalid push tokens, access removal and account or workspace deletion may revoke, clear, anonymise or make these records ineligible for use. Privacy and data requests can be sent to info@workerex.com; where workspace information is controlled by a customer organisation, Workerex may refer the request to that organisation or assist it in responding.
These policies form part of the terms governing use of Workerex. Mandatory rights and obligations under applicable law continue to apply.
